Welcome to Garmon.
These Terms of Use (“Terms”) govern your access to and use of the Garmon website and mobile applications (collectively, the “Site”), as well as your interaction with tickets, products, and services made available through the Site.
These Terms form a legally binding agreement between you and Garmon Entertainment, Lda. (“Garmon”, “we”, “us”, or “our”). By accessing or using the Site, you agree to be bound by these Terms, together with our Privacy Policy, Purchase Policy, and any additional rules, policies, or guidelines applicable to specific features or offers.
If you do not agree to these Terms, you must not use the Site.
Garmon operates an online marketplace and digital ticketing platform that connects Event Organizers (including artists, venues, promoters, and other event producers) with consumers.
Payments are processed using regulated payment service providers. In certain cases, funds may be temporarily held on the platform on behalf of the Event Organizer (on_behalf_of) and released after the event, in accordance with applicable payment regulations and contractual arrangements.
The Site is not directed at children under the age of 13.
By using the Site, you confirm that you are at least 13 years old. If you are under 18, you may use the Site only with the involvement and consent of a parent or legal guardian.
Parents and guardians are responsible for supervising minors’ use of the internet and the Site.
We may update these Terms from time to time. The “Last updated” date indicates the most recent revision.
Changes become effective upon publication on the Site. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
You may browse the Site without creating an account. However, registration is required to reserve or purchase tickets or access certain features.
You are responsible for:
Accounts are personal and non-transferable. You must not impersonate others or use offensive or unlawful usernames.
If you become aware of unauthorized access to your account, you must notify us promptly. We may suspend or terminate accounts to protect security or legal compliance.
You agree to comply with all applicable laws and not to:
We reserve the right to investigate violations and take appropriate action, including suspension or termination of access.
All content available on the Site, including software, design, text, images, videos, and ticketing systems (“Content”), is owned by or licensed to Garmon and protected by intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, non-commercial license to access and use the Site in accordance with these Terms.
You must not:
No ownership rights are transferred to you.
Ticket purchases are governed by these Terms and our Purchase Policy.
Important consumer notice:
You are responsible for all charges incurred through your account and for compliance with applicable laws.
You may submit reviews, comments, images, or other content (“User Content”) where permitted.
You retain ownership of your User Content. By submitting it, you grant Garmon a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute such content for the operation and promotion of the Site.
You are responsible for ensuring that your User Content does not infringe third-party rights or violate applicable laws.
Attendance at events involves inherent risks, including exposure to communicable diseases. By attending an event, you acknowledge these risks.
Nothing in these Terms limits or excludes liability where such limitation is prohibited by applicable law, including liability for personal injury or death caused by negligence.
The Site may contain links to third-party websites. Garmon does not control or endorse these sites and is not responsible for their content or practices. Access is at your own risk.
The Site is intended for users residing in the European Union. Access from outside the EU is at your own risk and subject to applicable local laws.
The Site is provided “as is” and “as available”.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, except where such disclaimers are prohibited under applicable consumer law.
To the extent permitted by law, Garmon shall not be liable for indirect or consequential damages arising from your use of the Site.
Nothing in these Terms limits liability for:
You agree to indemnify and hold harmless Garmon, its affiliates, and partners from claims arising from your misuse of the Site, violation of these Terms, or infringement of third-party rights.
These Terms are governed by the laws of Portugal.
In the event of a dispute, consumers may use alternative dispute resolution (ADR) mechanisms:
Lisbon Consumer Conflict Arbitration Centre
Rua dos Douradores, 116, 2º, 1100-207 Lisbon
Tel: +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt
Consumers residing in another EU Member State may also access the EU Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
Nothing in this section deprives consumers of their right to bring claims before competent courts.
Garmon Entertainment, Lda.
Registered office: Rua Mário Botas 6, Bloco B2, apartamento 10E, 1990-050 Lisboa, Portugal
Legal form: Sociedade por Quotas (Lda.)
Registration number (NIPC): 519193644
Email: legal@garmon.io
If you have questions or complaints regarding these Terms, please contact us at: legal@garmon.io