(Artist, Venue, Promoter)
Effective Date: upon acceptance by the Organizer
Published by: Garmon Entertainment, Lda
Company registration number (NIPC): 519193644
Address: Rua Mário Botas 6, Bloco B2, apartamento 10E, 1990-050 Lisboa, Portugal
Email: legal@garmon.io
“Garmon” means Garmon Entertainment, Lda, a company registered under the laws of Portugal, operating the online platform Garmon (the “Platform”), which enables the organization, promotion, and ticketing of live events.
“Organizer” means a legal entity or individual entrepreneur (self-employed professional) duly registered in a member state of the European Union, who organizes and publishes concerts or events on the Platform under one of the following roles: Artist, Venue, or Promoter.
“Buyer” means a person purchasing a ticket for an event via the Platform.
“Stripe” refers to the payment service provider integrated with the Platform, through which payments, refunds, and fund transfers are processed using Stripe Connect and related functionalities.
“Ticket Amount” means the price of a ticket for an event, as determined by the Organizer.
“Service Fee” means Garmon’s platform service fee, payable by the Buyer at the time of ticket purchase, which is separate from the Ticket Amount and charged for access to and use of the Platform.
2.1. This Agreement constitutes a public offer addressed to Organizers within the European Union.
2.2. Registration on the Platform and publication of an event constitute full and unconditional acceptance of this Agreement and all related policies (including the Privacy Policy, Purchase Policy, and other applicable policies).
2.3. This Agreement becomes effective automatically upon such acceptance and remains in force until terminated by either Party in accordance with Section 12.
3.1. Garmon provides Organizers with free access to digital tools and technical infrastructure for organizing live events, including:
3.2. All Platform functionalities are provided free of charge to Organizers.
3.3. Garmon’s sole source of revenue under this Agreement is the Service Fee paid by Buyers.
4.1. For the Ticket Amount, the Organizer acts as the seller of the tickets and as the merchant of record. Payments of the Ticket Amount are processed via Stripe on behalf of the Organizer, including through the use of Stripe Connect features such as on_behalf_of, where applicable.
4.2. Garmon acts as merchant of record solely with respect to the Service Fee charged to the Buyer at checkout. The Service Fee constitutes a separate consideration for the services provided by Garmon.
4.3. At checkout, the Buyer is charged a total amount consisting of (i) the Ticket Amount payable to the Organizer and (ii) the Service Fee payable to Garmon, plus any applicable VAT.
4.4. Garmon may collect the Ticket Amount on behalf of the Organizer via Stripe and arrange for its transfer to the Organizer’s Stripe Connected Account, subject to the Platform’s payout rules, applicable refunds or chargebacks, and Stripe processing requirements.
4.5. As part of the Platform’s event-completion and risk-management process, transfers or payouts of the Ticket Amount to the Organizer may be delayed and are generally initiated only after the event has been successfully held or otherwise confirmed in accordance with the Platform’s procedures.
4.6. Garmon issues invoices or receipts to Buyers for the Service Fee (including applicable VAT, if any). Each Organizer is solely responsible for issuing its own invoice or receipt for the Ticket Amount and for fulfilling all related tax obligations.
4.7. Nothing in this Agreement shall be construed as making Garmon the seller of tickets or the merchant of record for the Ticket Amount.
The Organizer undertakes to:
5.1. Conduct the announced event as described on the Platform, ensuring its safety, legality, and proper organization.
5.2. Be solely responsible for refunds, cancellations, and all tax obligations (including VAT and income taxes) relating to the Ticket Amount.
5.3. Provide accurate, lawful, and non-misleading information, media, and descriptions for events and profiles.
5.4. Hold all necessary copyrights, image rights, and licenses for all uploaded materials.
5.5. Obtain all permits, public-performance rights, and insurance required under applicable law.
5.6. Cooperate with Garmon in resolving Buyer complaints or refund requests.
5.7. Refrain from publishing misleading, defamatory, or unlawful content.
6.1. Garmon moderates Organizer registrations and event listings prior to publication.
6.2. Garmon may block, suspend, or remove any event or Organizer page that:
6.3. Garmon ensures the secure processing of payments and transfers through Stripe.
6.4. Garmon is not responsible for the actual conduct, quality, or outcome of events organized by the Organizer.
7.1. The Service Fee charged to Buyers equals 10% of the Ticket Amount plus applicable VAT, but not less than €1 + VAT per ticket.
7.2. Garmon may, at its sole discretion or by prior agreement with the Organizer, reduce the Service Fee depending on ticket volume or average ticket price.
7.3. Ticket Amounts (excluding Service Fees) are transferred to Organizers after the event, in accordance with the distribution settings defined by the Organizers on the Platform.
7.4. Garmon does not charge any commission to the Organizer on the Ticket Amount.
7.5. All payment flows and settlements are executed via Stripe Connect.
8.1. In the event of cancellation, refunds to Buyers may be processed via the Platform on behalf of the Organizer; Service Fees are non-refundable unless otherwise required by law.
8.2. Organizers must promptly notify Garmon of any event cancellations or material changes.
8.3. If refunds are issued due to the Organizer’s failure to hold an event, Garmon may withhold future payouts or seek reimbursement from the Organizer.
9.1. The Organizer retains all rights to materials uploaded to the Platform.
9.2. The Organizer grants Garmon a non-exclusive, royalty-free license to use such materials (including names, logos, images, and videos) for promotional and informational purposes related to the event or the Platform.
9.3. Garmon respects third-party intellectual property rights and may remove content upon receipt of a valid infringement notice.
10.1. Each Party acts as an independent data controller for its respective data-processing activities.
10.2. Garmon processes personal data of Organizers and Buyers in accordance with its Privacy Policy available on the Platform.
10.3. Organizers must ensure GDPR compliance when collecting or processing personal data of Buyers or participants.
11.1. The Platform is provided “as is” without warranties of uninterrupted or error-free operation.
11.2. Garmon shall not be liable for:
11.3. Garmon’s total liability under this Agreement shall not exceed the total amount of Service Fees received from Buyers for the Organizer’s events during the preceding three months.
12.1. Either Party may terminate this Agreement at any time by deactivating the Organizer’s account.
12.2. Garmon may suspend or terminate the Organizer’s account immediately in case of breach of this Agreement or applicable law.
12.3. Termination does not affect pending payments, refunds, or obligations incurred prior to termination.
13.1. This Agreement is governed by and construed in accordance with the laws of Portugal.
13.2. Any dispute arising out of or in connection with this Agreement shall fall under the exclusive jurisdiction of the courts of Lisbon, Portugal.
14.1. This Agreement constitutes the entire agreement between the Parties.
14.2. Garmon may update this Agreement at any time by publishing a revised version on the Platform. The date of the latest revision shall appear at the top of this document.
14.3. Continued use of the Platform after such publication constitutes acceptance of the updated terms.
14.4. In the event of discrepancies between translations, the English version shall prevail.